Lead generation is the prime goal of every business, whether you are a startup entrepreneur or a corporate giant. Your campaign for lead generation solely marks the success rate of your business. The more sales you could generate over the…

Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential…

Running a call center is a momentous task. It involves fulfilling several responsibilities, and once everything is done right, it can be very beneficial for the firm. This is because a company that can afford to have a call center…

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its…

Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits…

  The rise of Artificial Intelligence and Machine Learning has influenced almost all walks of life. The recent developments have drastically affected the business community as well. At first, Artificial Intelligence helped the businesses in maintaining databases. It was still…

Today, the trend of hiring offshore call centers is rising in the US and the UK. This action certainly saves a lot of money to the businesses. Particularly, the startup businesses look up this phenomenon as a safe escape to…

Agents form the backbone of a successful call center. This is the reason why hiring the right candidates is a matter of significance. However, it is not as easy as it sounds, since there is a lack of people who…

Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has…

Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we see Google, Microsoft, and Amazon, leveraging artificial intelligence…