Voice broadcasting, call routing, call recording, call tracking, and workforce optimization are some of the key goals that every company’s contact center plans on attaining. What if you have a greater chance of achieving all these goals with call center…

Currently, the world is pretty absorbed in AI or artificial intelligence. From tech giants such as Facebook, Amazon, Microsoft, and Google to start-up incubators tucked away in the suburban areas of San Francisco, everyone is devoting their time and money…

Considering excellent customer experience is the only basis of sustainable differentiation in the competition to win the new generation of tech-savvy customers, and the only way for call centers to attain this is through digital transformation. Today, digital technology is…

Call centers have gone through an unimaginable evolution over the last couple of years. Companies have embraced the idea of omnichannel call center so that they can engage with customers on their terms. And digital channel – in the form of social…