Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can…

Conflicting Viewpoints One of the leading proponents of warning about the danger of AI vis-à-vis job market is none other than Elon Musk, CEO of tesla and SpaceX. But there are few in the tech world who also seem to…

Rise of AI AI is one of the most interesting phenomena taking place right now. And it’s impacting various fields in a way like never before. The case is no difference when it comes to ‘marketing Agencies’. Successful are those…

Today, e-Commerce and entrepreneurship are being opted by a bulk of people. Consequently, the corporate world is being flooded with new firms each day. In such a scenario, the already competitive market environment is becoming more furious every second owing…

Lead generation is the prime goal of every business, whether you are a startup entrepreneur or a corporate giant. Your campaign for lead generation solely marks the success rate of your business. The more sales you could generate over the…

Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential…

Running a call center is a momentous task. It involves fulfilling several responsibilities, and once everything is done right, it can be very beneficial for the firm. This is because a company that can afford to have a call center…

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its…

Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits…

  The rise of Artificial Intelligence and Machine Learning has influenced almost all walks of life. The recent developments have drastically affected the business community as well. At first, Artificial Intelligence helped the businesses in maintaining databases. It was still…