Running a call center is a momentous task. It involves fulfilling several responsibilities, and once everything is done right, it can be very beneficial for the firm. This is because a company that can afford to have a call center…

Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its…

Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits…